Terms & Conditions

Introduction

This website (“Site”) is owned and operated by Rockpool Dining Group Pty Ltd (“Rockpool Dining Group ”). The laws of New South Wales will govern these Terms of Use. Rockpool Dining Group provides materials on the Site, including text, images, audio and video, (“Materials”) for information purposes only. By choosing to use this Site or download Materials, you agree to the following terms and conditions (“Terms of Use”). If you do not accept the Terms of Use, you should not use the Site or download Materials. No verbal discussion or negotiations for the supply of any product or service will be binding unless confirmed in writing by Rockpool Dining Group.

TERMS OF USE:
Intellectual Property

The Material are the property of Rockpool Dining Group and it claims copyright in them. The Materials must not be distributed, modified, reproduced or used for any commercial purpose, in whole or in part, without Rockpool Dining Group’s prior written consent which it may refuse in its complete discretion. Subject to these restrictions, you may download and use the Materials.

Use of The Site

You will not use this Site for any purpose that is unlawful or prohibited by the Terms of Use. You will not use this Site to collect or store personal information about other users of the Site. You will not try to gain unauthorised access to any part of the Site or to upload any virus, data, program or other item that may corrupt or affect adversely the operation of the Site. Rockpool Dining Group will use its best efforts to ensure that the Site remains functional, but does not warrant that your access to or use of the Site will be uninterrupted or error-free. In particular, but without limitation, Rockpool Dining Group will not be liable for any damage to your computer equipment arising from your access to the Site or your downloading of Materials or any consequential damage that may result from your use of, or inability to use, the Materials.

Pricing

If Rockpool Dining Group states a price on the Site in relation to a product or service, that price is indicative only of the current price and should not be taken as a recommended price for that product or service. No dealer, distributor, reseller or stockist of Rockpool Dining Group’s products or services has any obligation to charge a stated price for the relevant product or service.

Third Party Products and Websites

A reference on the Site to any products or services offered by another person or company (“Third Party “) or to any Third Party we sites is for information purposes only and should not be taken as an endorsement or recommendation by Rockpool Dining Group of that Third Party or its products or services. Rockpool Dining Group makes no representations and gives no warranties as to the quality, safety or suitability for purpose of any Third Party’s products. Rockpool Dining Group does not claim any proprietary rights to any Third Party’s logos or brand names mentioned on this Site. If you use a link from this Site to a Third Party’s website, you acknowledge that Rockpool Dining Group has no control over the content of that website and no responsibility for any loss or damage arising from a transaction that you may enter into after linking to that website. Rockpool Dining Group takes no responsibility for the content of any Twitter or Instagram posts that feed on to the site.

Limitation of Liability Arising From Site Use

Rockpool Dining Group takes reasonable steps to ensure that the Materials are accurate and complete. However, as the Materials are compiled from a variety of sources, Rockpool Dining Group makes no warranty or representations regarding their completeness or accuracy. To the maximum extent allowed by the governing law, Rockpool Dining Group will not be liable for any direct or indirect or consequential loss, damage or expense arising from any mistake in or omission from the Materials. Rockpool Dining Group will have no liability for representations made on the Site unless confirmed in writing in relation to a specific project or engagement. If you select a product or service shown in the Materials that does not meet your performance or use requirements, Rockpool Dining Group will not be liable to you for any direct or indirect or consequential loss, damage or expense unless otherwise agreed.

Revision of Terms of Use

Rockpool Dining Group may revise these Terms of Use at any time and suggests that you periodically check for any revisions that may affect you.

PRIVACY INFORMATION

We collect information only in relation to making reservations and communicating offers and you consent to us using the information in this way. You can ask for access to your information. You acknowledge that we use tracking via Google analytics to track usage of the Site to enable Site improvements and we agree that this data will not be correlated with personal information of any kind. You may opt out of communications from us by clicking the unsubscribe link found in all emails.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our sites by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to one of our Websites.

ACCOUNTS, PAYMENTS & REFUND POLICY

Booking Online

Rockpool Dining Group does use third parties from time to time to take payments and bookings online.

Roller Networks Australia Pty Ltd (“Roller”) provides Rockpool Dining Group with booking software to sell event tickets, experiences, products and offers online. To book online you will be redirected to a SSL encrypted booking site.

You will be provided with an automatically generated email receipt of all monetary transactions made through Roller.

Upon making a direct payment for an online booking, you may be charged a processing and administration fee that is not recoverable under any circumstances.

If you are entitled to a refund, the amount of refund will be credited directly to the direct payment method used. In the event a refund to that payment method is not possible alternative arrangements will be made to deposit funds directly into any Australian Bank account.

 

All Reservations

All cancellation and refund policies are provided to you prior to you confirming your booking and also in the booking confirmation email that is sent to you via email.

If you have a dispute regarding the amount of the refund given to you, you will be required to resolve the issue directly with Rockpool Dining Group. Rockpool Dining Group reserves all rights to reject and evict you from their premises at their discretion.

Venue Autonomy

Rockpool Dining Group and associated Venues retain the right to refuse entry if they form the view that you are either intoxicated or have not complied with our terms and conditions of entry. Making a booking on the Rockpool Dining Group platform does not entitle you to automatic entry. By making a booking on any Rockpool Dining Group sites you accept and acknowledge the risk that you may be refused entry for failure to comply with the terms of entry and conditions of the Venue of your booking.

If you have an issue or complaint regarding the terms and conditions of entry, the onus is on you to make such a complaint directly.

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